Testimonials
Self-praise is no praise, so here's what some of our customers have to say about our broad variety of services:
"A big thank you for your kind help throughout. It is commendable for all those concerned who have enabled the move to go so smoothly. Obviously everyone appreciates that these major moves do not go without a hitch. Your work and assistance when needed has always been commendable over the years we have worked together. I can appreciate in this day and age people are keen to criticize and slow in praising when a good service has been offered. I am all for saying thank you for good customer service ( a little word which means so much when it is unexpected). Keep up the good work. " Mandy MacKenzie. A6 Furniture Warehouses Limited
"Many thanks to all at SerendipiT for your recent installation of our new file and email server. Before we had the server, our backups were made on as-hoc and manual basis. This depended on people remembering and/or finding the time to make backups. Needless to say when we where busy they were often neglected. Last year we lost a week worth of artwork when one of our computers was stolen. This led to an amount of immediate rework for unprinted work (on top of the designer’s usual workload) and occasional re-work when customers have contacted us to re-print jobs with artwork that was created around that same time. It had been preying on my mind that a reliable and semi-automated backup system was urgently needed". Gill Clark, Director."Admiral Design & Print [July 2006
"Many thanks for your outstanding support and delightful manner!" <Ashley, Harpum Consulting [October 2008]" Harpum Consulting [October 2008]
"SerendipiTi have supported us for about 6 years and because of their personal approach, have become part of the family. No task has been either too large or too small for these guys and the response has always been 1st Class and ‘personal’. We cannot praise them too highly and would recommend them without reservation" Paul Mackenzie A6 Furniture Warehouses Limited
"We identified a need for some additional training to get the best out of our QuickBooks system. We are a small company and we needed someone that could tailor a package to suit our unique requirements. With only two delegates on the course with differing computer abilities we wanted a trainer that would take this into account and ensure both delegates got the full benefit of the training. After speaking to several providers one stood head and shoulders above the rest. SerendipiTi were able to tailor a training package to suit our needs perfectly. One delegate on the course is not office based and Serendipiti were able to arrange times to fit in with the engineer’s site based work; they rearranged the course program to ensure the engineer lost as little time on site as possible. The course content was first rate and the trainer ensured both delegates fully understood each element of the training before moving onto the next. The Trainer was clear and concise and encouraged us to step into “the driving seat” ensuring we were fully involved at all stages. All modules of the course were backed up with actual “real time” data entry of figures and products that were relevant and familiar to us. Both delegates who attended are now confident in their ability to use QuickBooks efficiently and effectively. This enables us to be more productive and has streamlined our office based work enabling our engineers to spend more time on site and less time in the office. In addition to this great training there is all the support you require from Serendipiti, if ever you have problems or just need simple questions answered they are never more than an email or phone call away. We have already booked two more sessions on other modules of QuickBooks we can utilise” Gavin Franklin, Director Nordal Fire Protection Services Limited [June 2008]
"Having terminated our agreement with our franchisor we encountered some fairly daunting IT Support issues ie setting up separate emails websites etc Having contacted Sally Latimer-Boyce of Serendip we were amazed at her professionalism sorting out our problems with such efficiency diplomacy. We are pleased to have secured Serendip's services for our ongoing IT support and would be more than happy to recommend Serendip to clients & associates in future" Dave Cook Managing Director DMC Vehicles Ltd [June 2009]
